Legal
Privacy policy & terms
Last updated: September 2026
Information we collect
When you book an appointment, apply for a job, or contact us, we collect the details you provide, such as your name, phone number, email, and any notes about your preferred services. Online bookings are processed through our scheduling partner, Fresha, which maintains its own privacy policy.
How we use your information
We use your information to confirm and manage appointments, send service reminders and occasional offers, respond to enquiries, and review job applications. We do not sell your personal information to third parties.
Communications
By providing your phone number or email, you consent to receive appointment confirmations and reminders. You can opt out of marketing messages at any time by replying STOP or using the unsubscribe link, without affecting transactional booking messages.
Payments
In-shop payments are handled by our point-of-sale provider and, where applicable, Fresha. We do not store full card numbers on our own systems.
Cookies & analytics
Our website uses privacy-friendly analytics to understand traffic and improve the experience. These tools collect aggregated, non-identifying usage data. You can control cookies through your browser settings.
Your rights
You may request access to, correction of, or deletion of your personal information at any time. To make a request, contact us using the details below and we will respond promptly.
Terms of service
Appointments are subject to availability. Please give at least 12 hours' notice to cancel or reschedule. Cancellations with less than 12 hours' notice incur a 50% fee; no-shows are charged 100% of the service. Arrivals more than 10 minutes late may need to be rescheduled. Prices are starting rates and may vary by barber and service complexity.
Contact us
Questions about this policy? Reach us at info@bspokebarbershop.com.au or call (03) 8589 8955.